Write off a credit memo

Note: This operation is only available if you have Invoice Settlement enabled. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to enable Invoice Settlement, see Invoice Settlement Enablement and Checklist Guide for more information.

Write off a fully unapplied credit memo. When writing off a credit memo, a debit memo is automatically created, and then the credit memo to be written off is fully applied to the debit memo.

Note that this operation only supports writing off credit memos that are fully unapplied. Credit memos that are not fully unapplied cannot be written off by this operation.

path Parameters

The unique ID of a credit memo. For example, 8a8082e65b27f6c3015ba45ff82c7172.

header Parameters

Include the Accept-Encoding: gzip header to compress responses as a gzipped file. It can significantly reduce the bandwidth required for a response.

If specified, Zuora automatically compresses responses that contain over 1000 bytes of data, and the response contains a Content-Encoding header with the compression algorithm so that your client can decompress it.


Include the Content-Encoding: gzip header to compress a request. With this header specified, you should upload a gzipped file for the request payload instead of sending the JSON payload.


The value is in the Bearer {token} format where {token} is a valid OAuth token generated by calling Create an OAuth token.

string <= 64 characters

A custom identifier for tracing the API call. If you set a value for this header, Zuora returns the same value in the response headers. This header enables you to associate your system process identifiers with Zuora API calls, to assist with troubleshooting in the event of an issue.

The value of this field must use the US-ASCII character set and must not include any of the following characters: colon (:), semicolon (;), double quote ("), and quote (').


An entity ID. If you have Zuora Multi-entity enabled and the OAuth token is valid for more than one entity, you must use this header to specify which entity to perform the operation in. If the OAuth token is only valid for a single entity, or you do not have Zuora Multi-entity enabled, you should not set this header.


Comma separated IDs. If you have Zuora Multi-Org enabled, you can use this header to specify which orgs to perform the operation in. If you do not have Zuora Multi-Org enabled, you should not set this header.

The IDs must be a sub-set of the user's accessible orgs. If you specify an org that the user does not have access to, the operation fails.

If the header is not set, the operation is performed in scope of the user's accessible orgs.

Request Body schema: application/json

Comments about the debit memo.

string <date>

The creation date of the debit memo and the effective date of the credit memo. Credit memos are applied to the corresponding debit memos on memoDate. By default, memoDate is set to the current date.


A code identifying the reason for the transaction. The value must be an existing reason code or empty. The default value is Write-off.

property name*
additional property

Custom fields of the Debit Memo object. The name of each custom field has the form customField__c. Custom field names are case sensitive. See Manage Custom Fields for more information.


Internal Server Error


Request Errors

Request samples
  • "DMCustomField__c": "Custom fields",
  • "comment": "Comments about the debit memo.",
  • "memoDate": "2022-05-05"
Response samples
  • "debitMemo": {
  • "success": true