Reject a payment

If the Asynchronous Payment Statuses feature is not enabled, this API operation sets the Gateway State field of the payment to FailedToSettle, creates a refund for the payment amount, and returns the Refund object as response.

If the Asynchronous Payment Statuses feature is enabled, for ACH and Bank Transfer payments, this API operation sets the Payment Status field to Error and the Gateway State field to FailedToSettle, and unapply the payment if it is already applied.

If the reason code "Payment Rejection" is active in the Reason Codes list, the reason code of the external refund is set to "Payment Rejection". Otherwise, the default reason code in the list is used.

path Parameters

The payment number starting with "P-" or the unique payment ID.

header Parameters
string <= 255 characters

Specify a unique idempotency key if you want to perform an idempotent POST or PATCH request. Do not use this header in other request types.

With this header specified, the Zuora server can identify subsequent retries of the same request using this value, which prevents the same operation from being performed multiple times by accident.


Include the Accept-Encoding: gzip header to compress responses as a gzipped file. It can significantly reduce the bandwidth required for a response.

If specified, Zuora automatically compresses responses that contain over 1000 bytes of data, and the response contains a Content-Encoding header with the compression algorithm so that your client can decompress it.


Include the Content-Encoding: gzip header to compress a request. With this header specified, you should upload a gzipped file for the request payload instead of sending the JSON payload.


The value is in the Bearer {token} format where {token} is a valid OAuth token generated by calling Create an OAuth token.

string <= 64 characters

A custom identifier for tracing the API call. If you set a value for this header, Zuora returns the same value in the response headers. This header enables you to associate your system process identifiers with Zuora API calls, to assist with troubleshooting in the event of an issue.

The value of this field must use the US-ASCII character set and must not include any of the following characters: colon (:), semicolon (;), double quote ("), and quote (').


An entity ID. If you have Zuora Multi-entity enabled and the OAuth token is valid for more than one entity, you must use this header to specify which entity to perform the operation in. If the OAuth token is only valid for a single entity, or you do not have Zuora Multi-entity enabled, you do not need to set this header.


Comma separated IDs. If you have Zuora Multi-Org enabled, you can use this header to specify which orgs to perform the operation in. If you do not have Zuora Multi-Org enabled, you should not set this header.

The IDs must be a sub-set of the user's accessible orgs. If you specify an org that the user does not have access to, the operation fails.

If the header is not set, the operation is performed in scope of the user's accessible orgs.

Request Body schema: application/json

The reason of gateway reconciliation.


The status of gateway reconciliation.


The transaction response returned by the gateway for this transaction. If the transaction was declined, this reason is provided in the message.


Response message Code returned by the gateway about the transaction status.

string <= 100 characters

Unique Id generated by the gateway for each transaction. Use this ID to find the respective Zuora Payment ID.

string <= 100 characters

The second reference Id. Some gateway uses two unique transaction IDs.

string <date-time>

The date and time of the transaction settlement. The format is yyyy-mm-dd hh:mm:ss.

Request samples
  • "gatewayReconciliationReason": "insufficient_funds",
  • "gatewayReconciliationStatus": "payment_failed",
  • "gatewayResponse": "Insufficient funds",
  • "gatewayResponseCode": "023",
  • "referenceId": "825522036728874689",
  • "secondReferenceId": "825522036690700110",
  • "settledOn": "2019-05-07 20:56:32.981"
Response samples
  • "accountId": "2c90c8e26a6a5271016a6fda7f922c10",
  • "amount": 121,
  • "cancelledOn": null,
  • "comment": null,
  • "createdById": "402881e522cf4f9b0122cf5d82860002",
  • "createdDate": "2019-05-06 11:57:38",
  • "creditMemoId": null,
  • "financeInformation": null,
  • "gatewayId": null,
  • "gatewayReconciliationReason": null,
  • "gatewayReconciliationStatus": null,
  • "gatewayResponse": "Insufficient funds latest msg 1",
  • "gatewayResponseCode": "0231",
  • "gatewayState": "FailedToSettle",
  • "id": "2c90c8e26a6a5271016a8e8232892e60",
  • "markedForSubmissionOn": null,
  • "methodType": "CreditCard",
  • "number": "R-00000001",
  • "paymentId": "2c90c8e26a6a5271016a8e80de242e56",
  • "paymentMethodId": "2c90c8e26a6a5271016a749380452cfc",
  • "paymentMethodSnapshotId": null,
  • "payoutId": null,
  • "reasonCode": "Payment Rejection",
  • "referenceId": "825522036728874689",
  • "refundDate": "2019-05-06",
  • "refundTransactionTime": null,
  • "secondRefundReferenceId": "825522036690700110",
  • "settledOn": "2019-05-07 20:56:32",
  • "softDescriptor": null,
  • "softDescriptorPhone": null,
  • "status": "Processed",
  • "submittedOn": null,
  • "success": true,
  • "type": "External",
  • "updatedById": "402881e522cf4f9b0122cf5d82860002",
  • "updatedDate": "2019-05-06 11:57:38"